At Evolet View, we strive to provide high-quality photography equipment. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Returns are accepted only for defective, damaged, or incorrect products.
- Customers must notify us within 48 hours of delivery if they receive a defective or incorrect product.
- The product must be returned in its original packaging, with all accessories and documentation included.
2. Return Process
- Initiate a Return:
- Email [email protected] with your order details, reason for return, and photographic evidence of the defect or damage.
- Approval & Instructions:
- If approved, we will provide return shipping instructions.
- Return the Product:
- The item must be shipped back within 7 days from the approval date.
- Inspection & Refund Processing:
- Once received, our team will inspect the product. If eligible, a refund or replacement will be processed.
3. Refund Policy
- Refunds will be issued only after the returned product has been inspected and approved.
- Shipping costs are non-refundable unless the return is due to an error on our part (wrong item shipped or defective product).
4. Non-Returnable Items
- Items that show signs of use, damage, or modification due to customer mishandling.
- Any product returned without prior approval from our support team.
- Returns requested after 48 hours of delivery.
5. Exchange Policy
- Exchanges are available only for defective or incorrect items.
- Customers must follow the return process, and a replacement product will be sent after inspection.
6. Contact Information
For return and refund inquiries, please contact:
📧 Email: [email protected]